Uber Eats Manager
Designing tools to help restaurants grow, operate efficiently, and make informed decisions
Product Design, 2023–2025
Background
Uber Eats is a global food delivery platform that connects restaurants, couriers, and customers. Over the past two years, I worked as a product designer on the merchant experience team, designing for both the Uber Eats Partner Web and App platforms.
My Role
I led design across several foundational initiatives supporting restaurant partners. My work emphasized initiative, cross-functional collaboration, and continuous iteration helping merchants onboard smoothly, access insights, integrate tools, and improve operations.
I bring curiosity, empathy, and conviction to every challenge. I believe in:
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💬 Close collaboration with stakeholders
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🧪 Early testing and fast iteration
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🎯 Evidence-backed decision-making
This reflects a mindset of shared ownership, bias toward action, and deep commitment to human-centered design.
Projects Overview
My work spanned several key areas of the merchant experience:
✅ Onboarding & Integrations
Streamlined onboarding and enabled 3rd-party integrations. Worked with product, ops, and research to continuously iterate based on merchant feedback.
📊 Reports
Reimagined reporting in Uber Eats Manager. Designed clear, actionable insights using collaborative and research-informed approaches.
🚀 Growth Experiments
Drove multiple growth initiatives in ambiguous problem spaces, balancing business objectives with merchant needs through rapid experimentation
Here’s a sneak peek at how we improved offer discoverability to boost adoption.
🔐 User Management
Improved how merchants manage access and permissions in Uber Eats Manager by designing clearer controls for staff, admins, and managers.
Here’s a sneak peek at how we simplified team management to reduce friction and improve security.
![Users [Default].png](https://static.wixstatic.com/media/4ca1ca_c1ae5cb4e91e494fa6fb3f32c14a7430~mv2.png/v1/crop/x_44,y_27,w_1449,h_1033/fill/w_453,h_323,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/Users%20%5BDefault%5D.png)
![Users [Selecting role].png](https://static.wixstatic.com/media/4ca1ca_489714f598e74160871b65fed26e2261~mv2.png/v1/crop/x_43,y_27,w_1450,h_1034/fill/w_453,h_323,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/Users%20%5BSelecting%20role%5D.png)
⚙️ Operational Efficiency
Initiated and led the Courier Wait Time project empowering merchants to improve handoff speed and reliability through data-driven insights.
Spotlight project
Courier Wait Time Metrics
Uber Eats Manager | Courier Wait Time Metrics
Designing operational insights to help merchants improve handoff efficiency
To improve delivery reliability, we introduced two new metrics into Uber Eats Manager:
📦 Courier Wait Time (CWT): Time from courier arrival to order pickup
⏱ Avoidable Courier Wait Time (ACWT): Portion of CWT exceeding a set thresholdThese were co-developed with stakeholder alignment and merchant input, ensuring clarity and actionability.
My Role
As Senior Product Designer, I led the end-to-end design process:
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Partnered with Data Science to define metric logic
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Facilitated workshops with Product, Engineering, and Ops
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Ran multiple rounds of testing with merchants
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Advocated for merchant needs in cross-functional decisions
Design Principles
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Clarity- Simplify complex operational data into clear visuals
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Actionability- Enable merchants to act on insights immediately
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Comparability- Provide context through peer benchmarking
🔒Execution Highlights (Designs Confidential)
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Time-based charts with interactive filters
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Peer benchmarking with contextual tooltips
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Explanation UI to support understanding and adoption
The process was highly iterative, involving continuous feedback loops, usability testing, and refinement in collaboration with research and product teams.
🔒 Impact (Confidential)
While results are under NDA, this work gave merchants greater visibility and control over delivery operations, reducing inefficiencies and improving courier experience.
Reflection
This project showcases my approach to product design:
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Leading with initiative and conviction
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Building alignment through collaboration and influence
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Designing solutions through testing, iteration, and user advocacy
It reflects both my design craft and my values as a designer empathetic, evidence-driven, and focused on meaningful impact.
Thanks for taking the time to read!
Due to NDA restrictions, I’m unable to share visuals of these projects.
If you’re interested in learning more, feel free to reach out.